Refund policy
At Elyysion Beauty, we strive to provide high-quality beauty products that you'll love. However, if you're not completely satisfied with your purchase, we're here to help!
Eligibility for Refunds
- We accept refund requests only for damaged, defective, or incorrect items received.
- Refund requests must be made within 7 days of receiving your order.
- Items must be unused, in their original packaging, and accompanied by proof of purchase.
Non-Refundable Items
- Due to hygiene reasons, we do not accept refunds or returns on lip glosses, skincare products, or any opened beauty items.
- Sale items and gift cards are non-refundable.
How to Request a Refund
- Email us at elyysionbeauty@gmail.com with your order number, a brief explanation, and clear photos of the issue.
- Our team will review your request and respond within 2-3 business days.
- If approved, refunds will be processed back to your original payment method within 5-7 business days.
Late or Missing Refunds
- If you haven’t received a refund yet, please check with your bank or payment provider, as processing times may vary.
- If you’ve done this and still haven’t received your refund, contact us at elyysionbeauty@gmail.com
Exchanges
We currently do not offer exchanges, but if you receive a defective or incorrect item, we’ll gladly replace it.
For any questions, feel free to reach out to elyysionbeauty@gmail.com